Junior Product Service Engineer

Job overview

The Junior Product Service Engineer role is onsite in Minneapolis, MN, for a six-month-plus engagement. Compensation is $40–$45 per hour. The listing describes support work involving application users, support tickets, and technical investigation. The engineer helps users resolve application issues by gathering details, investigating tickets and recurring problems, and performing basic root-cause analysis. The role uses SQL, Linux/Unix command-line tools, monitoring platforms, and AWS familiarity to validate data and reproduce issues in test environments, while understanding how defects move through the software development lifecycle.

What you'll do

• Understand application behavior from the user perspective
• gather issue details from users
• investigate support tickets and recurring problems
• perform basic root-cause analysis
• use SQL to validate data and investigate issues
• use Linux/Unix command line and monitoring tools
• reproduce issues in local or test environments
• understand defect flow through the software development lifecycle.

What we're looking for

Skills & competencies

junior product service engineer

application support

technical support

sql

linux

unix

aws

cloudwatch

grafana

minneapolis mn

artech

$40–$45/hr

root cause analysis

support tickets

Work arrangement

• Weekend coverage required

Why this role

Six-month-plus engagement; $40–$45 per hour; desired experience is approximately two to four years in junior technical support, application support, or technical analysis; AWS, CloudWatch, and Grafana familiarity listed.

About the employer

Artech LLC is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.