Grade 1 Group Leader — Customer Service, First Shift

Job overview

The Grade 1 Group Leader role is onsite in Wichita, KS, in a manufacturing-plant environment. Compensation is not specified. Bosch describes its work as developing technologies and services across connected living, mobility, and industry. The role leads customer service professionals and oversees daily team operations, coaching, performance, and escalated customer concerns. It contributes to consistent service delivery by coordinating resources, improving team performance, and developing staff.

What you'll do

• Manage and motivate customer service representatives toward individual and group targets
• oversee scheduling, workflow, and resource allocation
• coach and provide performance feedback
• analyze performance metrics and implement improvement strategies
• handle escalated customer issues and complaints
• collaborate across departments
• ensure compliance with company policies and procedures
• identify training initiatives
• participate in hiring, onboarding, and team development.

What we're looking for

Skills & competencies

grade 1 group leader

customer service

first shift

wichita ks

bosch group

team leadership

scheduling

workflow management

performance coaching

customer escalations

training

hiring and onboarding

manufacturing plant environment

Work arrangement

• Weekend coverage required

Benefits & perks

• Health coverage, 401(k) with matching, paid time off, parental leave, and life and disability protection.

Why this role

The posting states that future work-authorization sponsorship is unavailable. Benefits listed include health coverage, 401(k) matching, paid time off, parental leave, and life and disability protection.

About the employer

Bosch Group is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.