Contact Center Representative (Spanish Preferred)

Job overview

The Contact Center Representative (Spanish Preferred) role is onsite in Houston, TX; compensation is not specified. The representative supports First Service Credit Union members and potential members through telephone, fax, and email service. The role handles member requests involving loans and account services, maintains account information and records, and identifies opportunities to cross-sell credit union products. Accurate, timely service helps members access financial information and services.

What you'll do

• Provide courteous and timely service to members and potential members
• answer telephone calls and respond to correspondence within one business day
• identify cross-sell opportunities
• maintain member account information
• maintain records and prepare required reports
• provide financial information by mail, telephone, or email.

What we're looking for

Skills & competencies

contact center representative

spanish preferred

houston tx

credit union

member service

loans

account services

telephone support

email support

cross-selling

first service credit union

Work arrangement

• Weekend coverage required

Why this role

Spanish is preferred. The posting specifies high school education or GED and one month to twelve months of similar or related experience.

About the employer

FIRST SERVICE CREDIT UNION is hiring for this role. Industry: Credit Unions. Sector: 52.