Guest Services Agent, On-Call

Job overview

The Guest Services Agent, On-Call role is onsite in Honolulu, HI, with the Ala Moana Hotel by Mantra. Pay is $28.67–$35.84 per hour. The role is part of the hotel’s Front Office team, supporting guest service at an Oahu hotel with 1,176 rooms. The agent manages guest registration and account transactions, responds to inquiries, and helps provide a seamless stay. The work supports the hotel’s goal of delivering courteous hospitality and a positive guest experience.

What you'll do

• Greet and register guests
• maintain guest accounts by posting charges and payments
• assist with account verification and settlement
• respond to guest inquiries and requests
• provide prompt and courteous service.

What we're looking for

Skills & competencies

guest services agent

on-call

front office

hotel hospitality

guest registration

guest accounts

customer service

honolulu hi

mantra

$28.67–$35.84/hr

ala moana hotel

accor

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, and drug coverage
• employee assistance program
• paid vacation, sick leave, and holidays
• parking options and bus subsidy
• shift meal
• uniforms or dry-cleaning allowance
• hotel discounts
• training and career development.

Why this role

The listing identifies the position as on-call and highlights hotel discounts through Accor’s global property network.

About the employer

MANTRA is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.