Telephone Operator

Job overview

The Telephone Operator role is onsite in Vinton, LA; compensation is not specified. Delta Downs Racetrack Casino Hotel is part of Boyd Gaming, a casino entertainment company. The operator supports guest and internal communications by routing calls, responding courteously to requests, maintaining telecom knowledge and records, and coordinating emergency communications with security and facility teams.

What you'll do

• Answer and route incoming calls
• respond to guest requests
• receive and log emergency calls and direct them to security or facility maintenance
• maintain knowledge of emergency procedures, property information, guest services, and telecom equipment
• update status boards, logs, and computer files
• coordinate equipment repairs with the onsite technician
• track inventory as assigned.

What we're looking for

Skills & competencies

telephone operator

vinton la

delta downs racetrack casino hotel

guest services

call routing

switchboard

emergency call logging

telecommunications equipment

boyd gaming

customer service

Work arrangement

• Weekend coverage required

Why this role

The posting prefers one year of switchboard, multiline phone, or customer service experience; bilingual ability is a plus.

About the employer

Delta Downs Racetrack Casino Hotel is hiring for this role. Industry: Casino Hotels. Sector: 72.