Technical Support Engineer III, Cloud

Job overview

The Technical Support Engineer III, Cloud role is listed in Livingston, NJ; the posting describes on-site, hybrid, or remote options depending on location. The base salary range is $122,000–$163,000 per year. CoreWeave’s Customer Experience organization supports clients running AI workloads on its cloud infrastructure. The role resolves complex customer issues involving Kubernetes-powered cloud infrastructure and helps improve support quality through coaching, escalation handling, training, and troubleshooting practices. It contributes to reliable customer workloads and feeds field insights into product and process improvements.

What you'll do

• Mentor team members and review support tickets
• deliver training
• investigate, debug, and resolve customer-impacting issues
• maintain high-quality customer communications
• develop troubleshooting practices and support playbooks
• serve as a technical escalation point
• create documentation and knowledge resources
• participate in consistent shift work and on-call rotations, including occasional after-hours and holiday coverage.

What we're looking for

Skills & competencies

technical support engineer iii

cloud

kubernetes

linux

hpc

customer experience

livingston nj

coreweave

$122k–$163k

24/7/365 support

on-call rotation

shift work

travel up to 10%

medical/dental/vision

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance fully paid by CoreWeave
• life and disability insurance
• FSA and HSA
• tuition reimbursement
• employee stock purchase program
• mental wellness and family-forming support
• paid parental leave
• childcare support
• 401(k) match
• flexible PTO
• and catered lunch at office and data center locations.

Why this role

Combines hands-on cloud troubleshooting with team coaching and technical escalation responsibilities in a 24/7/365 support organization.

About the employer

CoreWeave is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.