Guest Services Manager - Bloomington MN

Job overview

The Guest Services Manager is an onsite role based in Bloomington, MN, with compensation ranging from $60,000 to $65,000 per year. This position supports the operations department at Great Wolf Lodge, a hospitality company focused on providing memorable guest experiences. This role exists to improve guest and employee satisfaction, maximize departmental financial performance, and ensure compliance with brand standards. The manager will oversee front office, bell, valet, and PBX operations, while training staff and implementing programs to enhance the guest experience.

What we're looking for

Skills & competencies

contract

day shift

bloomington mn

great wolf lodge

guest services

hospitality

management

operations

front desk

customer service

$60k-$65k

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision insurance, HSA, life insurance, 401(k) with match, paid vacation, paid parental leave, employee discounts.

About the employer

Great Wolf Lodge is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.