General Ledger Technical Operations Support Specialist

Job overview

The General Ledger Technical Operations Support Specialist role is described as fully remote within the United States, with no in-office requirement and availability required five days per week during designated work hours. Compensation is $41,400–$65,000 per year. Paylocity provides cloud-based HR and payroll software that helps businesses manage workforce processes. The specialist provides technical support for Paylocity applications, with a focus on General Ledger, resolving client and internal issues and explaining solutions clearly. The role documents cases, collaborates on complex problems, and helps maintain application quality and performance.

What you'll do

• Troubleshoot software and hardware issues using remote tools
• respond to client and internal inquiries through cases, email, and calls
• support modifications to features such as time-off accruals, time and attendance, tax items, ACA, General Ledger, reporting, custom calculations, and security requests
• document interactions throughout the case lifecycle and identify recurring issues
• collaborate with internal teams on complex issues and software performance
• share knowledge
• use Excel tools including VLOOKUP and pivot tables to manage and analyze data
• communicate with technical and non-technical users
• switch among communication and tracking systems
• build application expertise and support quality standards.

What we're looking for

Skills & competencies

remote u.s.

paylocity

full-time

general ledger

technical support

payroll software

client support

case documentation

excel

vlookup

pivot tables

$41,400–$65,000/year

bachelor’s degree

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, life, and disability coverage
• 401(k) match
• additional perks supporting employees, families, and finances
• career development.

Why this role

The posting states fully remote within the U.S., with five-day availability during designated work hours; the arrangement may change based on business needs and individual performance. Requires a bachelor’s degree, 3+ years of customer service experience, and prior payroll concepts experience; technical support experience is preferred.

About the employer

Paylocity is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.