System Support Analyst II

Job overview

The System Support Analyst II role requires onsite attendance and travel between offices in Raleigh, NC, and the Greenville, NC area. Compensation is not specified. Victra is Verizon’s largest premium retailer in the United States and supports retail, corporate, and IT users. The analyst provides technical support, implements systems and projects, and helps users adopt new technologies and processes. The role contributes to timely issue resolution, consistent support practices, and improved end-user experience through collaboration with IT teams.

What you'll do

• Implement technical systems, software, hardware, and solutions
• respond to calls, tickets, and deskside requests
• triage and resolve issues
• maintain accurate incident and problem records
• test, implement, and document projects
• contribute to support knowledgebase documentation
• collaborate on escalated problems
• train and support end users during and after implementations.

What we're looking for

Skills & competencies

system support analyst ii

victra

durham nc listing

raleigh nc

greenville nc

onsite

it support

service desk

ticket triage

end-user support

hardware and software

mdm

network monitoring

paid training

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training and career development, health, dental, and vision insurance, 401(k), tuition reimbursement, Verizon service discounts, referral bonuses, and career pathing.

Why this role

Requires regular onsite business-hours attendance and travel to Raleigh and Greenville offices three and two days per week, respectively. The posting says some evenings, weekends, and holidays may be required.

About the employer

Victra - Verizon Wireless Premium Retailer is hiring for this role. Industry: Agents for Wireless Telecommunications Services. Sector: 51.