Desktop Support Engineer

Job overview

The Desktop Support Engineer role is listed as onsite in Dallas, TX, full-time; compensation is not specified. The posting’s location note says the role is onsite in New York, creating a location discrepancy in the source. The engineer provides technical assistance to clients by installing, upgrading, and troubleshooting hardware and software. The role helps resolve user issues promptly, document solutions, and improve client satisfaction through clear guidance and follow-up.

What you'll do

• Address user tickets involving hardware, software, and networking
• guide users through installing applications and peripherals
• diagnose problems with targeted questions
• provide step-by-step instructions and remote troubleshooting
• test solutions
• customize desktop applications
• log issues and resolutions
• escalate unresolved issues
• follow up with clients
• report feedback and product requests
• help create technical documentation and manuals.

What we're looking for

Skills & competencies

desktop support engineer

full-time

onsite

dallas tx listing

new york location note

forhyre

hardware support

software troubleshooting

networking

windows

linux

mac os

end-user support

Work arrangement

• Weekend coverage required

Why this role

The listing title and location fields indicate Dallas, while the description states the onsite role is in New York.

About the employer

Forhyre is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.