Bilingual Customer Service Representative

Job overview

The Bilingual Customer Service Representative works onsite in Allentown, PA, Monday–Friday from 8:00 a.m. to 4:30 p.m. Compensation is $17–$19 per hour. The role supports the Eligibility Department at Physician and Tactical Healthcare Services (PATHS), which provides healthcare-related services to clients. This position serves as a primary contact for patients, using English and Spanish to screen callers, schedule appointments, gather insurance information, and provide clear assistance. Accurate records, confidentiality, and compliance support a positive patient experience.

What you'll do

• Answer inbound and place outbound calls in English and Spanish
• screen patients and collect demographic, insurance, and appointment information
• schedule, confirm, and update appointments
• explain next steps and required documentation
• document interactions and appointment activity
• meet productivity, quality, and service standards
• protect confidential information and follow HIPAA and organizational policies
• complete required initial and ongoing training.

What we're looking for

Skills & competencies

bilingual customer service

english and spanish

patient scheduling

patient screening

insurance information

hipaa

healthcare administration

allentown pa

paths

$17-$19/hour

monday-friday 8:00 a.m.-4:30 p.m.

paid time off

paid holidays

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, paid holidays, medical, dental, and life insurance, short- and long-term disability, and a 401(k) plan with company match.

Why this role

Bilingual English-Spanish patient support in the Eligibility Department; high school diploma or GED required.

About the employer

Physician and Tactical Healthcare Services, LLC is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.