Customer Accounts Representative

Job overview

The Customer Accounts Representative role is onsite in Phoenix, AZ. Compensation is $20 per hour. CoolSys provides refrigeration, HVAC, engineering, and energy-management services to customer locations across multiple industries. The role processes assigned customers' open service calls through third-party online systems, ensuring accurate and timely records and progress updates. It helps customers and internal teams track service work through completion and escalates account issues when needed.

What you'll do

• Process service calls according to customer requirements
• enter service-call data from opening through completion
• monitor open calls and after-the-fact quotes to meet completion targets
• escalate account issues and exceptions
• submit quotes and communicate progress
• and follow company standards and policies.

What we're looking for

Skills & competencies

customer accounts representative

phoenix az

coolsys

customer service

service calls

data entry

online systems

quote processing

account support

$20 per hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision and prescription coverage, paid vacation and holidays, 401(k) match, life and disability insurance, tuition reimbursement, employee discounts, pet insurance, legal plan, and identity-theft protection.

Why this role

The posting prefers two or more years of data-entry and/or office-based customer-service experience.

About the employer

CoolSys is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.