Entry-Level Technical Support Agent

Job overview

The Entry-Level Technical Support Agent role is onsite in Wichita, KS. Compensation is $13.10–$15.06 per hour. MCI Careers offers entry-level contact-center roles supporting customer service, technical support, and sales interactions for recognizable brands. The agent handles customer contacts to troubleshoot account issues, answer questions, document claims, and resolve concerns. The role supports first-contact resolution and a positive customer experience while following program procedures and protecting confidential information.

What you'll do

• Handle inbound and outbound customer contacts professionally
• troubleshoot and resolve customer issues
• research systems and coordinate with other departments
• document and process claims
• use knowledge bases and scripts
• protect confidential information
• escalate issues when needed
• attend meetings and training
• follow attendance and schedule requirements.

What we're looking for

Skills & competencies

technical support agent

entry-level

customer service

technical support

inbound calls

outbound contacts

troubleshooting

contact center

mci careers

wichita ks

$13.10–$15.06/hr

paid training

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid on-the-job training.

Why this role

Entry-level role with paid on-the-job training; prior contact-center experience is not required; schedules vary by site and program.

About the employer

MCI Careers is hiring for this role. Industry: All Other Support Services. Sector: 56.