Emergency Shelter Case Manager

Job overview

The Emergency Shelter Case Manager role is onsite in Grand Rapids, MI, and compensation is not specified. Mel Trotter Ministries is a faith-based nonprofit providing safe shelter and supportive services to people experiencing homelessness, with a focus on immediate needs and long-term stability. The case manager provides trauma-informed, guest-centered support to help shelter guests move toward stability. The role coordinates individualized goals, housing and community-resource navigation, referrals, and documentation with guest services and interdisciplinary partners.

What you'll do

• Provide guest-centered stabilization support and individualized goal planning
• help guests navigate housing options, community resources, and referrals
• collaborate with guest services teams and interdisciplinary partners to coordinate care
• maintain accurate, timely documentation in HMIS and related systems
• support data integrity and reporting needs.

What we're looking for

Skills & competencies

emergency shelter case manager

grand rapids mi

onsite

full-time

case management

homelessness services

trauma-informed care

housing navigation

community referrals

hmis

mel trotter ministries

faith-based nonprofit

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• employer-paid life insurance and disability coverage
• flexible spending account
• 403(b) with employer match
• employee assistance program
• paid time off and holidays
• paid meals
• employee discounts
• and professional development opportunities.

Why this role

A bachelor’s degree is preferred, or equivalent related experience. Requires three or more years serving an underserved population, trauma-informed communication and de-escalation skills, and strong HMIS knowledge; Microsoft Office and Resident Tracker proficiency or ability to learn quickly is required.

About the employer

Mel Trotter Ministries is hiring for this role. Industry: Temporary Shelters. Sector: 62.