IT Support Specialist

Job overview

The IT Support Specialist role is hybrid in Chicago, IL, with three days per week in the office. The posting states annual pay of $65,000–$70,000. C.A. Fortune is an integrated commerce agency that helps brands grow and compete at retail. The role provides end-user support and maintains workplace systems and devices. It helps employees work effectively by troubleshooting issues, administering Microsoft 365 and infrastructure, supporting cybersecurity practices, and managing user setup and offboarding.

What you'll do

• Provide first-line hardware and software support
• troubleshoot remotely and route issues as needed
• monitor and maintain network and cloud infrastructure
• administer Microsoft 365 and Entra ID/Active Directory
• support mobile device management and Windows and Mac hardware
• deliver technology training
• monitor systems and flag issues
• support endpoint protection, phishing awareness, and patch management
• manage new-hire and offboarding equipment setup.

What we're looking for

Skills & competencies

it support specialist

hybrid

chicago il

microsoft 365

entra id

active directory

network support

cloud infrastructure

windows and mac

mobile device management

cybersecurity

$65k–$70k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• PTO and sick days, 11 paid company holidays, one floating holiday, two paid volunteer days, three months of fully paid parental leave, medical, dental and vision, paid life insurance, 401(k) match, bonus eligibility, and summer hours.

Why this role

Hybrid schedule with three office days per week. The posting lists 11 paid company holidays, a floating holiday, paid volunteer days, fully paid parental leave, and summer half-day Fridays from Memorial Day through Labor Day.

About the employer

C.A. Fortune is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.