Seasonal Bilingual Call Center Representative

Job overview

The Seasonal Bilingual Call Center Representative role is onsite at the organization’s corporate headquarters in New York, NY; compensation is not specified. The Dispatch department supports student transportation operations for the NYCSBUS not-for-profit organization. The representative handles community inquiries in English and Spanish, provides bus and service information, records issues, and routes concerns to the appropriate teams so families and school communities receive timely guidance.

What you'll do

• Answer inbound calls and email inquiries from parents, guardians, school officials, and community members
• provide information and bus-location updates
• research issues using available systems and staff resources
• record interactions in tracking systems
• identify and escalate priority issues
• route calls
• follow up on complex inquiries
• complete call reports and required training.

What we're looking for

Skills & competencies

seasonal

bilingual

call center

customer service

dispatch

student transportation

bus tracking

new york ny

nyc school bus umbrella services

10:00 am–6:30 pm

spanish

Work arrangement

• Weekend coverage required

Why this role

The listed schedule is 10:00 AM–6:30 PM. The posting seeks one year of call-center or customer-service experience and a high school diploma or equivalent.

About the employer

NYC School Bus Umbrella Services is hiring for this role. Industry: School and Employee Bus Transportation. Sector: 48.