Lead Guest Services Team Member

Job overview

The Lead Guest Services Team Member role is an onsite position located in Rock Springs, WY. Compensation is specified as $12.60 - $17.85 per hour, and this role supports the travel center operations team at Pilot Flying J. This role exists to process fuel and merchandise transactions while providing leadership to a small team of cashiers. The incumbent ensures high-quality guest service, maintains facility cleanliness, and manages shift operations to support the company's mission of fueling people and keeping North America moving.

What you'll do

• Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions. Complete end-of-shift reports and close out procedures. Follow company and local guidelines with regards to the sale of any restricted merchandise items. Maintain an organized and clean work area. Use suggested selling methods to promote and sell products. Ensure quality service is delivered to every guest. Handle guest complaints and issues by following company processes and guidelines
• resolve team member conflict
• and communicate issues to management. Determine break schedules and team member placement during shift. Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc. Model behaviors that support the company's common purpose
• ensure guests and team members are supported at the highest level. Ensure all activities are in compliance with rules, regulations, policies, and procedures. Complete other duties as assigned.

What we're looking for

Skills & competencies

full-time

day shift

rock springs wy

pilot flying j

guest services

retail

cashier

leadership

weekly pay

$12.60-$17.85/hr

no on-call

weekend required

Work arrangement

• Weekend coverage required

Benefits & perks

• Fuel Discount, Nation-wide Medical Plan/Dental/Vision, 401(k), Flexible Spending Accounts, Adoption Assistance, Tuition Reimbursement, Flexible Schedule, Weekly Pay

Why this role

Weekly pay, fuel discount, and comprehensive benefits package including medical, dental, and vision plans.

About the employer

Pilot Flying J is hiring for this role. Industry: Gasoline Stations with Convenience Stores. Sector: 45.