Field Support Technician – Client IT Support

Job overview

The Field Support Technician role is onsite in the Seattle-area service region, with onsite client visits and remote technical support. Compensation is $70,000–$85,000 per year. ISOutsource provides technology consulting and support to clients across the Western United States. The technician handles day-to-day reactive support, endpoint needs, and client-site coverage. The role helps clients maintain productive technology environments by resolving routine user and device issues, documenting work, and escalating issues that require specialized expertise.

What you'll do

• Provide onsite and remote end-user support, including dedicated client-site coverage up to five days per week based on client and business needs
• troubleshoot workstation, software, hardware, connectivity, account, printing, and peripheral issues
• onboard and offboard users
• configure, deploy, replace, and troubleshoot end-user equipment
• triage issues and resolve documented low-risk support requests
• escalate work requiring specialist, security, architecture, or consulting expertise
• maintain tickets and technical documentation
• communicate status and coordinate with internal teams and vendors
• follow security practices and approved procedures.

What we're looking for

Skills & competencies

field support technician

it support

endpoint support

windows

microsoft 365

hardware troubleshooting

client site visits

seattle area

isoutsource

$70k–$85k/year

two years it support

associate’s degree or equivalent

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, vision, life, and disability coverage
• 401(k) with employer match
• paid time off
• monthly training and career development opportunities
• stocked snacks and drinks
• monthly team activities.

Why this role

Candidates must reside in the Seattle area or be willing to relocate before starting. Requires an associate’s degree or higher in a related technical field, or equivalent training and experience; two or more years of relevant IT support experience; and a valid driver’s license. Onsite client visits are essential.

About the employer

ISOutsource is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.