Service Advisor

Job overview

The Service Advisor role is onsite in Groton, CT; compensation is competitive and based on experience, with no numeric amount specified. Ocean Honda Milford is part of Victory Automotive Group, which operates more than 50 locations and focuses on customer service and dealership operations. The advisor serves as the communication link between customers and technicians, arranging service, explaining recommendations, and managing expectations through repair completion. The role helps ensure repairs are authorized, completed to quality standards, and delivered with clear customer communication.

What you'll do

• Schedule customer service appointments
• follow repair status and communicate delays
• obtain customer authorization for revised estimates
• recommend repairs and manage expectations
• ensure completed repairs receive quality control or road tests
• maintain knowledge of vehicle operation, warranties, campaigns, and service information
• complete required documentation
• follow safety procedures and attend required meetings and training.

What we're looking for

Skills & competencies

service advisor

automotive service

customer communication

repair scheduling

service department

vehicle maintenance

groton ct

ocean honda milford

full-time

medical benefits

paid vacation

401(k) match

advancement opportunity

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical benefits, paid vacation and holidays, 401(k) with company match, direct deposit, and opportunity for advancement.

About the employer

Ocean Honda Milford is hiring for this role. Industry: New Car Dealers. Sector: 44.