Customer Service Representative

Job overview

The Customer Service Representative role is onsite at the Church Street location in Ottumwa, IA. Compensation is not specified; the posting describes an hourly position based on a 40-hour work week, with occasional paid overtime. The role supports South Ottumwa Savings Bank customers through accurate account transactions and courteous service. The representative processes customer transactions, balances a cash drawer, loads ATMs, and refers customers to other departments for additional products and services. The role helps ensure transactions follow bank regulations and procedures while keeping service efficient, professional, and friendly.

What you'll do

• Process deposits, withdrawals, loan payments, funds transfers, check cashing, change orders, and night deposits
• refer customers and prospective customers to other departments
• balance cash drawer
• load ATMs
• follow applicable bank regulations and procedures
• provide efficient, professional, and friendly customer service.

What we're looking for

Skills & competencies

customer service representative

banking

customer account transactions

cash handling

deposits and withdrawals

loan payments

atm loading

ottumwa ia

south ottumwa savings bank

monday–friday daytime

scheduled saturday mornings

high school diploma required

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid vacation, PTO, and holiday time off
• medical, dental, vision, short- and long-term disability, and life insurance options
• 401(k) with employer match
• Employee Assistance Program.

Why this role

Flexible Monday–Friday daytime schedule with approximately two scheduled Saturday mornings per month; occasional paid overtime; participation in periodic bank-sponsored and community events is required.

About the employer

SOUTH OTTUMWA SAVINGS BANK is hiring for this role. Industry: Savings Institutions and Other Depository Credit Intermediation. Sector: 52.