Level I Help Desk Specialist

Job overview

The Level I Help Desk Specialist is a hybrid contract role based in Chicago, IL, with an hourly pay range of $18 - $25. This position supports the consulting services team at Levi, Ray & Shoup, Inc. (LRS). This role exists to provide frontline technical support and customer service to end users. The specialist handles help desk calls, troubleshoots workstation issues, and performs equipment installations, ensuring timely resolution of technical problems.

What you'll do

• Provide outstanding customer service across all help desk and equipment support interactions.
• Receive help desk calls, create trouble tickets, and diagnose problems through discussions with users.
• Research problems, isolate root causes, and resolve less complex issues immediately while escalating more complex problems as appropriate.
• Document procedures, track and monitor all calls to ensure timely resolution.
• Conduct follow-up calls to customers to confirm issue resolution and satisfaction.
• Perform installations, changes, and upgrades to user workstations, software, and peripheral equipment.
• Assist with software and hardware upgrades and new installations.

What we're looking for

Skills & competencies

full-time

day shift

chicago il

help desk

technical support

windows

microsoft 365

lrs

$18-$25/hr

hybrid

customer service

Work arrangement

• Weekend coverage required

Benefits & perks

• Not specified

Why this role

Hybrid position requiring a minimum of 6 days per month onsite in downtown Chicago.

About the employer

Levi, Ray & Shoup, Inc. is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.