Patient Services Representative — Front Desk

Job overview

The Patient Services Representative — Front Desk role is onsite in Portsmouth, NH. Compensation is not specified. The position supports Eyesight Ophthalmic Services’ mission of providing uncompromising care to patients. The representative manages front desk interactions and administrative steps that support a smooth patient visit. By coordinating appointments, verifying insurance, collecting payments, and maintaining accurate documentation, the role helps patients and providers navigate care efficiently.

What you'll do

• Greet patients and complete check-in and check-out
• explain policies and ensure paperwork is complete
• verify insurance eligibility and referrals
• collect co-pays and other payments
• schedule follow-up and same-day emergency appointments
• review charts and schedules
• scan notes and referrals and enter data and call notes
• follow HIPAA documentation requirements
• answer patient questions and escalate as needed
• and communicate professionally with patients and staff.

What we're looking for

Skills & competencies

patient services representative

front desk

patient experience

appointment scheduling

insurance verification

patient check-in

patient check-out

hipaa

portsmouth nh

eyesight ophthalmic services

high school diploma or ged

Work arrangement

• Weekend coverage required

About the employer

Eyesight Ophthalmic Services is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.