Desktop Support Technician

Job overview

The Desktop Support Technician role is onsite in Champaign, IL, with annual compensation of $49,920–$64,100. Servbank is a banking institution with local roots and national reach, focused on community-oriented service and technology-driven solutions. The role exists to keep employees’ and contractors’ technology reliable so they can work efficiently. The technician supports and maintains end-user devices and systems, resolves technical issues, assists with accounts, documents solutions, and collaborates with the IT team on business needs.

What you'll do

• Provide technical support for desktops, laptops, software, hardware, printers, and peripherals
• troubleshoot issues to minimize downtime
• install, configure, maintain, and support workstations, applications, and end-user devices
• assist with Active Directory and Microsoft 365 accounts
• document issues, resolutions, procedures, and equipment changes
• collaborate with IT colleagues and communicate with users
• stay current with tools and best practices.

What we're looking for

Skills & competencies

desktop support technician

champaign il

servbank

it support

help desk

windows

microsoft 365

active directory

hardware support

troubleshooting

customer service

$49,920–$64,100/year

Work arrangement

• Weekend coverage required

Why this role

Requires a high school diploma or equivalent and at least one year of desktop, helpdesk, or related technical support experience; an IT-related associate degree and relevant certifications are preferred.

About the employer

Servbank is hiring for this role. Industry: Commercial Banking. Sector: 52.