Help Desk Technician Tier II

Job overview

The Help Desk Technician Tier II role is onsite in Manchester, NH. Compensation is $55,000–$70,000 per year. The position supports Mainstay Technologies’ Service Team and its client base. The technician owns and resolves intermediate-to-advanced client technology issues, handles Tier I escalations, and helps maintain stable client environments. Through careful troubleshooting, ticket ownership, documentation, and collaboration with other technical teams, the role supports consistent service delivery.

What you'll do

• Own client issues from triage through resolution
• troubleshoot operating systems, Microsoft 365, Google Workspace, Active Directory, Entra ID, networks, business applications, hardware, and macOS
• manage ticket queues and Tier I escalations
• document work and client environments
• escalate complex issues to Tier III or Engineering
• collaborate with service roles and improve support processes.

What we're looking for

Skills & competencies

help desk technician tier ii

mainstay technologies

manchester nh

full-time

tier ii support

it support

microsoft 365

google workspace

active directory

entra id

macos support

ticket management

client service

2–4+ years it support

Work arrangement

• Weekend coverage required

Why this role

Ticket-based work and escalations are the primary focus; may assist with live-answer phone support during high-volume periods or coverage gaps.

About the employer

Mainstay Technologies, Inc. is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.