Licensed Insurance Customer Service Representative

Job overview

The Licensed Insurance Customer Service Representative role is in-office in Rogers, MN. The stated salary range is $50,000–$70,000 per year. The role supports customer care and policyholder relationships at the Kelli Swart State Farm Agency. The role exists to help policyholders manage service needs and keep account information accurate. It contributes to customer retention and the agency’s mission of providing insurance solutions and ongoing support to customers and their families.

What you'll do

• Assist customers with policy changes, billing questions, renewals, and account needs
• provide support during claims-related conversations
• review accounts for accuracy and changing insurance needs
• follow up to support relationships and retention
• document interactions and account activity
• coordinate service requests with team members
• address customer concerns
• identify potential coverage needs when appropriate and connect customers with next steps.

What we're looking for

Skills & competencies

rogers mn

kelli swart state farm agency

$50k–$70k

insurance service

policy changes

billing questions

renewals

claims support

customer retention

minnesota p&c license

life & health license

401(k) matching

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) matching
• performance bonus
• dental and health insurance
• paid time off
• training and development
• advancement opportunity.

Why this role

Active Minnesota Property & Casualty and Life & Health licenses are required before the start date; licensing coaching and study resources are available to candidates completing requirements.

About the employer

KELLI SWART INSURANCE AGENCY INC is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.