Customer Support & Scheduling Associate (Home Services)

Job overview

The Customer Support & Scheduling Associate (Home Services) role is 100% onsite in San Antonio, TX. Compensation is $18–$19 per hour. The role connects customers with home service solutions and coordinates schedules, permits, and inspections in support of the company’s safety-first culture.

What you'll do

• Answer customer calls and inquiries
• schedule service for installations, promotions, and ongoing needs
• make inbound and outbound calls about service plans and appointments
• process card payments and refunds
• maintain records and route technicians
• follow up on permits and inspections
• reschedule services
• resolve complaints
• and use survey feedback to recommend improvements.

What we're looking for

Skills & competencies

customer support & scheduling associate

home services

customer support

appointment scheduling

inbound and outbound calls

permits and inspections

san antonio tx

airtron heating & cooling hvac

$18–$19/hr

100% onsite

Work arrangement

• Weekend coverage required

Why this role

The posting requires a high school diploma or GED, 2–4 years of office experience including daily phone-based customer support, Microsoft Office competency, and a valid driver’s license. Overtime on short notice and occasional weekends may be required.

About the employer

Airtron Heating & Cooling HVAC is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.