IT Support Technician

Job overview

The IT Support Technician role is onsite in Annapolis, MD. The listed annual salary range is $43,000–$50,000. At the U.S. Naval Academy’s Information Technology Services Division, the technician provides customer-oriented assistance and Repair Shop support for IT equipment. The role helps maintain reliable IT services by handling Tier 1 and Tier 2 support, tracking service requests, assisting clients remotely or onsite, and managing equipment receipt, storage, repair, configuration, dispersal, and disposal. The technician also tracks Web Help Desk software and summary reports and works directly with clients to meet performance objectives and deliverables.

What you'll do

• Provide Tier 1 telephone and service-request support
• track tickets and timely completion
• provide Tier 2 onsite assistance for complex issues
• use remote assistance to connect to client workstations
• interface with clients
• track Web Help Desk software and summary reports
• support receipt, dispersal, storage, disposal, repair, and configuration of IT hardware and software.

What we're looking for

Skills & competencies

it support technician

tier 1 support

tier 2 support

help desk

hardware repair

software support

annapolis md

morgan 6

comptia security+

u.s. citizenship required

$43,000–$50,000 per year

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• voluntary short- and long-term disability
• voluntary additional life insurance
• dependent care plan
• Health Savings Account
• 401(k) with company match
• paid time off
• professional development opportunities.

Why this role

CompTIA Security+ and U.S. citizenship are required. A technical school certificate or equivalent experience is required; a bachelor’s degree is preferred. The role requires the ability to lift or move equipment weighing up to 50 pounds.

About the employer

Morgan 6 is hiring for this role. Industry: Facilities Support Services. Sector: 56.