Call Center and Spa Coordinator, Guest Services

Job overview

The Call Center and Spa Coordinator, Guest Services role is onsite in Albany, NY. Starting pay is $17.25 plus bonuses and incentives, negotiable with experience. The position supports Complexions Spa’s Guest Services team and its guest experience. The coordinator manages scheduling and guest flow, answers calls and questions, recommends services and products, and supports the Spa Director while helping maintain a tidy, comfortable spa environment.

What you'll do

• Coordinate the spa schedule and guest flow
• handle incoming calls and answer guest questions
• learn spa and salon services
• recommend services, gift cards, enhancements, and retail products
• support a consistent guest experience
• support the Spa Director
• keep the spa environment tidy and comfortable.

What we're looking for

Skills & competencies

spa coordinator

guest services

call center

scheduling

guest experience

service recommendations

retail sales

spa services

albany ny

complexions

$17.25 starting pay

bonuses

health insurance

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off and holidays, retirement plan, health and dental insurance, employee discounts, and access to services and products.

Why this role

The posting lists paid time off and holidays, retirement plan, health and dental insurance, employee discounts, and opportunities to enjoy spa services and products.

About the employer

Complexions Inc is hiring for this role. Industry: Other Personal Care Services. Sector: 81.