Technical Support Engineer

Job overview

The Technical Support Engineer role is listed as fully remote, with travel for onsite training and support as required. Compensation is not specified. The role supports SencorpWhite software solutions and controls for its products.

What you'll do

• Provide first-line remote support during normal business hours
• troubleshoot software, network, PLC, electrical, and mechanical issues
• document work and troubleshooting
• support post-deployment transitions and service bulletins
• guide Field Service
• coordinate projects and customer support
• analyze incident trends
• contribute feedback on service agreements and product development
• and assist with training new personnel. After-hours on-call rotation for software issues is required, though such escalations are described as seldom occurring.

What we're looking for

Skills & competencies

technical support engineer

software support

customer training

troubleshooting

system integration

plc

controls

remote support

sencorpwhite

25% travel

on-call rotation

Work arrangement

• Weekend coverage required

Why this role

Travel is listed at 25% for onsite training and support; after-hours on-call rotation is required.

About the employer

SencorpWhite is hiring for this role. Industry: Engineering Services. Sector: 54.