Patient Relations Specialist

Job overview

The Patient Relations Specialist role is a full-time, onsite position in Frederick, MD; compensation is not specified. The front office supports patient services at Frederick Foot and Ankle Specialists. The role helps the clinic deliver organized front-office service by managing registration, check-in and checkout, telephone coverage, insurance information, appointment scheduling, and patient flow. It also serves as a patient advocate and supports providers and practice personnel with accurate, timely administrative coordination.

What you'll do

• Answer phone calls, greet patients, schedule appointments, and direct questions
• collect, verify, enter, and scan demographic and insurance information
• assist with forms, authorizations, and waivers
• prepare patient paperwork
• support checkout and payment collection
• maintain provider schedules and communicate changes
• contact patients about late or missed appointments
• monitor voicemail, reception cleanliness, and patient flow
• schedule follow-ups
• verify insurance eligibility and audit registration forms
• travel between offices as required.

What we're looking for

Skills & competencies

full-time

patient relations

patient registration

medical office

appointment scheduling

insurance verification

patient checkout

customer service

frederick md

foot and ankle clinic

Work arrangement

• Weekend coverage required

About the employer

Frederick Foot and Ankle Specialists, P.C. is hiring for this role. Industry: Offices of Podiatrists. Sector: 62.