On-Site Certified Call Manager Technician

Job overview

The On-Site Certified Call Manager Technician works onsite at Joint Base Charleston in Wilsonville, SC; compensation is not specified. The role supports the base’s Avaya voice environment and mission voice services. The technician administers, maintains, troubleshoots, and restores enterprise voice systems while coordinating upgrades, security compliance, and outage response. The work sustains reliable communications for the supported environment.

What you'll do

• Operate, administer, maintain, troubleshoot, and restore Avaya voice platforms
• manage moves, adds, changes, deletes, dial plans, trunks, circuits, and subscriber records
• analyze call records, traces, alarms, logs, and traffic
• perform backups
• coordinate patching and upgrades
• apply security requirements
• support certificates
• respond to outages onsite until service is restored
• coordinate with network, vendor, and government personnel.

What we're looking for

Skills & competencies

on-site certified call manager technician

avaya

unified communications

voip

sip

pri

telecommunications

security+

secret clearance

joint base charleston

wilsonville sc

24/7 emergency call-back

Work arrangement

• Weekend coverage required

Why this role

Requires current CompTIA Security+, specified Avaya qualifications, BICSI cabling credentials or qualifying experience, and an active U.S. Tier 3/Secret clearance; supports 24/7/365 emergency call-back and after-hours maintenance.

About the employer

LOUi Consulting is hiring for this role. Industry: Engineering Services. Sector: 54.