Customer Care Specialist

Job overview

The Customer Care Specialist is described as a hybrid office-based role with a remote position, with locations listed in Ashland, OR, or Albuquerque, NM. Pay is $17 per hour; the posting also states $35,360 per year based on a 32-hour workweek. Banyan Botanicals’ mission is to support health and well-being through Ayurvedic products and educational content. The specialist serves customers across chat, phone, and email by answering questions, processing orders and returns, resolving issues, and helping customers find products and information. The role supports customer loyalty and service quality while sharing customer issues and insights with relevant teams.

What you'll do

• Provide customer service across communication platforms
• answer questions and complaints
• provide product information
• take orders and process returns
• help customers find suitable products and information
• resolve customer issues and share them with related teams
• follow company etiquette, SOPs, and applicable FDA guidelines
• collaborate with coworkers and other departments on projects as needed
• gather customer data to support Marketing.

What we're looking for

Skills & competencies

customer care specialist

banyan botanicals

customer service

ayurveda

chat support

phone support

email support

order processing

returns

albuquerque nm

ashland or

hybrid office and remote

$17/hour

32–40 hours per week

Work arrangement

• Weekend coverage required

Benefits & perks

• Generous paid time off and sick pay, medical, dental, and vision insurance, HSA/FSA, company-paid short-term disability and life insurance, 401(k) with company match, employee discount, and profit sharing.

Why this role

The posting lists Ashland, OR, or Albuquerque, NM, and describes the role as hybrid (office) with a remote position. The stated annual amount is based on a 32-hour workweek.

About the employer

Banyan Botanicals is hiring for this role. Industry: All Other Health and Personal Care Retailers. Sector: 45.