Help Desk Technician — Tier 1 Technical Support

Job overview

The Help Desk Technician — Tier 1 Technical Support role is onsite in San Antonio, TX. Compensation is not specified. The Taco Cabana Support Center provides technical support for customer hardware and Xpient software systems. The technician handles customer calls and emails, troubleshoots point-of-sale and related technical issues, documents cases, and follows through to resolution. The role supports reliable service delivery and escalates severe issues when needed.

What you'll do

• Respond to customer inquiries by phone and email
• troubleshoot service, installation, outage, hardware, and software issues
• document cases in the case management system
• resolve issues or escalate them appropriately
• follow up with customers
• identify trends
• maintain help desk documentation and knowledge-base content
• support training and quality improvement.

What we're looking for

Skills & competencies

help desk technician

tier 1 support

technical support

san antonio tx

taco cabana support center

point of sale

xpient

troubleshooting

sql

customer service

variable shift

Work arrangement

• Weekend coverage required

Why this role

Requires at least one year of technical support and help desk operations experience, basic SQL understanding, and Microsoft Windows experience; shift is variable and subject to change.

About the employer

Taco Cabana Support Center is hiring for this role. Industry: Other Business Service Centers (including Copy Shops). Sector: 56.