Customer Relations Representative — State Farm Agent Team Member

Job overview

The Customer Relations Representative — State Farm Agent Team Member role is onsite in Colorado Springs, CO, in a weekday-hours office setting. The stated pay range is $44,000–$54,000 per year, reflecting expected total compensation including base salary, commissions, and bonuses when performance goals are met. The role supports customer service and retention for Kevin Good State Farm’s independent agent office. The representative handles customer inquiries and service issues, reviews coverage needs, and maintains accurate agency records. The work helps customers manage policy and billing questions while supporting loyalty and retention; a Property and Casualty license is required or must be obtained.

What you'll do

• Provide service on inbound calls and walk-in visits
• resolve service issues
• identify coverage gaps and service needs during reviews
• follow up to support customer loyalty and retention
• maintain accurate customer records
• handle policy questions, billing inquiries, and coverage changes.

What we're looking for

Skills & competencies

customer relations

customer service

insurance agency

colorado springs co

kevin good state farm

$44,000-$54,000 per year

weekday hours

inbound calls

policy service

billing inquiries

property and casualty license

health and dental insurance

Work arrangement

• Weekend coverage required

Benefits & perks

• SIMPLE IRA with employer match
• health, dental, vision, and life insurance
• paid time off
• paid company holidays
• career advancement paths
• company events, contests, and team lunches.

Why this role

No prior insurance experience required; willingness to obtain a Property and Casualty license; uncapped commissions are described, and high performers may exceed the stated range.

About the employer

Kevin Good State Farm is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.