Customer Service Representative — Remote Inbound, January 2027 Start

Job overview

The Customer Service Representative — Remote Inbound role is fully remote, with the listing associated with Tucson, AZ; the posting describes the position as remote and says pay depends on the county where the employee resides and works. Compensation is $16.26 per hour base wage plus a $4.93 per hour health and welfare benefit for up to 40 hours per week, totaling $21.19 per hour for the first 40 hours. Principle Choice Solutions supports Veterans by helping callers access information and support. The representative serves as a first point of contact for Veterans, caregivers, and healthcare providers. The role answers inbound questions, researches information, documents interactions across systems, and works toward accurate, empathetic service; it does not involve cold calling, sales, or collections.

What you'll do

• Answer incoming calls professionally
• assist Veterans and providers with questions about services and support programs
• research information and help callers find solutions
• document call details in multiple systems
• meet quality and performance expectations
• collaborate with teammates and leadership
• when assigned closing coverage, remain until calls in the queue are resolved, which may require staying beyond the scheduled shift.

What we're looking for

Skills & competencies

customer service representative

remote inbound

fully remote

veteran support

inbound calls

january 2027 start

principle choice solutions

paid training

equipment provided

$16.26/hour base

$21.19/hour including benefit

medical dental vision

401(k) match

u.s. citizenship required

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• paid time off
• paid sick time
• 11 paid holidays
• 401(k) with employer matching
• tuition assistance
• employee support programs
• paid training and equipment.

Why this role

Fully remote; paid training; equipment provided; supports Veterans; no cold calling, sales, or collections; U.S. citizenship required; closing coverage may extend beyond scheduled hours.

About the employer

Principle Choice Solutions LLC is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.