Bilingual Customer Service Representative

Job overview

The Bilingual Customer Service Representative role is an onsite position based in New York, NY. Compensation is specified as $50,000 to $60,000 per year, and this role supports the agency's insurance service and inside-sales operations. This role exists to provide high-quality service to existing policyholders while identifying opportunities for coverage improvements. The representative acts as a trusted point of contact, managing policy changes and billing inquiries while proactively protecting customers through informed insurance discussions.

What you'll do

• Provide friendly, knowledgeable customer service to existing policyholders.
• Handle day-to-day policy servicing needs, including policy changes, payments, billing questions, and customer requests.
• Conduct policy reviews and conversations with customers to identify potential coverage gaps and additional insurance needs.
• Recognize and pursue sales opportunities naturally within service and payment interactions.
• Explain insurance coverages and options clearly, helping customers make informed decisions.
• Build and maintain strong, long-term customer relationships through responsive service and proactive follow-up.
• Maintain accurate customer and policy records and follow agency procedures.
• Communicate effectively with both English- and Spanish-speaking customers.
• Contribute to agency growth through a combination of exceptional service, referrals, and inside-sales activity.

What we're looking for

Skills & competencies

full-time

day shift

new york ny

bilingual

spanish

customer service

insurance

inside sales

property & casualty

onsite

$50k-$60k/yr

Work arrangement

• Weekend coverage required

Benefits & perks

• License reimbursement, 401(k), Bonus based on performance, Competitive salary, Flexible schedule, Health insurance, Opportunity for advancement, Paid time off, Training & development

Why this role

Bilingual Spanish/English required; 2 years P&C insurance experience required.

About the employer

A.J. Ciccone - Allstate Insurance is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.