Guest Service Representative – Front Desk

Job overview

The Guest Service Representative – Front Desk is an onsite, full-time role in Beachwood, OH. Compensation is not specified. The position supports the Homewood Suites by Hilton/Cleveland-Beachwood front desk and its guest services. As a front-desk representative, the role welcomes guests, handles check-in and check-out, responds to requests, and manages reservations and guest information. These services help create an accommodating hotel experience and support daily property operations.

What you'll do

• Greet guests and complete check-in and check-out procedures in the property management system
• handle cash and credit card information
• identify guest needs and explain hotel services and amenities
• respond to guest requests
• take, update, and cancel reservations and enter information into the hotel management system
• maintain professional attire.

What we're looking for

Skills & competencies

guest service representative

front desk

beachwood oh

buffalo lodging associates

homewood suites

full-time

guest services

hotel reservations

check-in

check-out

property management system

weekend availability

holiday availability

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental and vision insurance
• 401(k) with employer match
• paid vacation and sick time
• paid holidays
• tuition reimbursement
• Flexible Spending Account
• company-paid life and short-term disability insurance
• long-term disability insurance
• Employee Assistance Program
• hotel discounts
• wellness programs
• learning and development opportunities.

Why this role

Schedule flexibility is required for morning shifts (7 a.m.–3 p.m.), mid shifts, or afternoon shifts (3 p.m.–11 p.m.), with weekend and holiday availability. Benefits include medical, dental and vision insurance, 401(k) match, paid vacation and sick time, paid holidays, tuition reimbursement, FSA, insurance coverage, hotel discounts, wellness programs, and learning and development opportunities.

About the employer

Buffalo Lodging Associates, LLC is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.