Team Lead, Market Operations – Colonial Heights

Job overview

The Team Lead, Market Operations role is onsite in Colonial Heights, VA. Compensation is not specified. Carvana’s mission is to make buying and selling cars easier, with customer satisfaction at the center of its online vehicle experience. The team lead oversees customer paperwork accuracy and vehicle registration processes at the hub. The role guides team members, improves documentation practices, supports regulatory compliance, and helps ensure customers’ vehicle titling and registration paperwork is completed accurately and on time.

What you'll do

• Support strategic plans and documentation accuracy goals
• review customer paperwork for accuracy and completeness
• direct corrective action
• implement paperwork best practices
• evaluate team effectiveness
• coach and provide feedback to specialists and advocates
• identify process gaps
• assist customers in obtaining paperwork information
• partner with regulatory compliance
• coordinate with local agencies and partners.

What we're looking for

Skills & competencies

team lead

market operations

colonial heights va

carvana

vehicle registration

customer paperwork

document processing

regulatory compliance

team leadership

customer satisfaction

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision benefits
• 401(k) with company match
• student loan payments
• vehicle and pet discounts
• wellness program
• career development opportunities.

Why this role

The role is not eligible for visa sponsorship; variable schedules, including weekends, may be required.

About the employer

Carvana is hiring for this role. Industry: Motorcycle, ATV, and All Other Motor Vehicle Dealers. Sector: 44.