Tier 2 Cloud Support

Job overview

The Tier 2 Cloud Support agent is an onsite role based in Raleigh, NC, supporting Applied Research Associates, Inc. Compensation is not specified for this position, which requires a U.S. citizenship and the ability to hold a security clearance. This role exists to administer, develop, configure, and maintain the systems that comprise the underlying cloud platform. The support agent serves as the front-line point of contact for end users, triaging problem tickets and outage reports while maintaining network and domain environments.

What you'll do

• Administer and maintain cloud systems.
• Triage problem tickets and outage reports.
• Maintain network and domain environments.
• Document and streamline technical processes.

What we're looking for

Skills & competencies

full-time

day shift

raleigh nc

cloud support

it

security clearance

ara

no on-call

no travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Standard ARA benefits package.

Why this role

Requires U.S. citizenship and security clearance eligibility; focuses on cloud platform support.

About the employer

Applied Research Associates, Inc. is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.