Account Manager, Healthcare

Job overview

The Account Manager, Healthcare role is hybrid, with Austin, TX listed as a preferred location; the posting also names New York City, the DC Metro Area, and Nashville as preferred locations. Compensation is not specified in the listing’s structured pay details. ID.me provides digital identity verification used by healthcare organizations and public agencies. The account manager owns relationships with active healthcare customers and works to strengthen retention, expansion, and long-term customer success. By connecting customer goals to ID.me’s solutions and coordinating with internal teams, the role helps customers realize value and informs the company’s healthcare roadmap.

What you'll do

• Manage a portfolio of active healthcare accounts as primary contact and strategic advisor
• develop account plans to support retention and growth
• build executive relationships
• lead quarterly and executive business reviews
• coordinate onboarding, go-live, and ongoing value realization with internal teams
• partner with Channels and Alliances
• identify and close upsell, cross-sell, and add-on opportunities
• share customer feedback and product gaps internally
• monitor account health and drive renewal and retention strategies.

What we're looking for

Skills & competencies

account manager

healthcare

hybrid

austin tx

new york city

dc metro area

nashville

id.me

enterprise accounts

customer success

account retention

account expansion

healthcare technology

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• health savings and flexible spending accounts
• 401(k) with company match
• parental leave
• paid time off
• company holidays
• disability, accident, and critical illness insurance
• employee assistance program
• learning and development benefit.

Why this role

Hybrid arrangement is stated in the feed; the posting identifies Austin, New York City, the DC Metro Area, and Nashville as preferred locations and notes travel to customer meetings and events.

About the employer

IDMe is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.