Customer Success Manager

Job overview

The Customer Success Manager role is hybrid in New York, NY, with four office days per week and Wednesdays working from home. The base salary is $100,000–$140,000 per year, plus commission, equity, and benefits. Nitra builds fintech and software solutions to help healthcare practices manage their businesses.

What you'll do

• Own a portfolio of 100+ healthcare practice customers, driving product usage, retention, and revenue expansion.
• Identify at-risk and low-spend accounts, lead save and upsell/cross-sell efforts, conduct customer outreach, build repeatable playbooks, analyze usage data, and partner with sales, product, and marketing on onboarding and product improvements.

What we're looking for

Skills & competencies

customer success

account management

healthcare practices

fintech

customer retention

product adoption

revenue expansion

upselling

cross-selling

hybrid

new york ny

nitra

$100k–$140k base

Work arrangement

• Weekend coverage required

Benefits & perks

• Equity, medical, dental, and vision insurance, employer 401(k) match, and a hybrid work policy.

Why this role

The role owns customer outcomes across finance, marketplace, and AI products in a high-growth fintech company.

About the employer

nitra is hiring for this role. Industry: International, Secondary Market, and All Other Nondepository Credit Intermediation. Sector: 52.