Customer Service Representative — Home Services

Job overview

The Customer Service Representative role is an onsite, full-time position in Frederick, Maryland, with stated pay of $22–$24 per hour. The role supports TriState Home Services customers and coordinates with dispatch, operations, and technicians. The representative handles incoming calls, schedules service appointments, gathers customer information, follows up, and responds professionally to concerns. By keeping customer records accurate and coordinating with field and operations teams, the role helps deliver responsive home services and a reliable customer experience.

What you'll do

• Answer incoming calls
• schedule service appointments and gather customer information
• understand customer needs
• manage multiple calls and tasks
• follow up with customers
• identify opportunities for additional services and maintenance plans
• maintain customer information in company systems
• communicate with dispatchers, technicians, and teammates
• assist with administrative tasks and special projects.

What we're looking for

Skills & competencies

customer service representative

home services

full-time

frederick md

sila services

tristate home services

phone support

appointment scheduling

customer records

hvac

plumbing

$22–$24/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• 401(k) with company match
• paid time off and holidays
• company-paid life and disability insurance
• paid training and professional development
• career growth opportunities.

About the employer

Sila Services is hiring for this role. Industry: Other Services to Buildings and Dwellings. Sector: 56.