Senior Contact Center Project Manager

Job overview

The Senior Contact Center Project Manager role is hybrid in Vienna, VA; compensation is not specified. The position supports large-scale contact center projects in the federal government sector for ITCON Services. This role leads project planning, execution, and delivery while coordinating stakeholders and cross-functional teams. It helps ensure federal compliance, improve customer satisfaction, and optimize contact center operations across multiple channels.

What you'll do

• Lead contact center projects from planning through completion
• manage schedules, milestones, budgets, resources, and system deployments
• coordinate client and agency stakeholders and cross-functional teams
• report project status and metrics
• oversee quality assurance, federal compliance, cybersecurity standards, and service-level agreements
• implement process improvements.

What we're looking for

Skills & competencies

senior project manager

contact center

project management

federal government

hybrid

vienna va

itcon services

agile

waterfall

customer satisfaction

public trust clearance

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive compensation (amount not specified)
• paid training and development
• healthcare benefits starting on the first day
• commuter benefits.

Why this role

Requires 10+ years of project management experience, including at least 5 years managing contact center projects; U.S. permanent resident or citizen status and eligibility for Public Trust clearance are required. Paid training and development, healthcare benefits starting on the first day, and commuter benefits are mentioned.

About the employer

ITCON Services is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.