Guest Service Agent

Job overview

The Guest Service Agent role is onsite in Honolulu, HI, with compensation of $28.67–$35.84 per hour. The position supports guest services at The Kahala Hotel & Resort.

What you'll do

• Greet, register, and assist guests
• escort guests to rooms and explain hotel services and amenities
• process check-ins and check-outs
• handle payments, cash, credit cards, and guest account charges
• answer calls and relay messages
• prepare reports and balance guest accounts
• respond to complaints and resolve guest concerns.

What we're looking for

Skills & competencies

full-time

guest service agent

hotel

guest relations

front desk

check-in

check-out

payment processing

guest accounts

nightly account balancing

honolulu hi

the kahala hotel & resort

Work arrangement

• Weekend coverage required

Why this role

The role includes nightly guest-account checks and balancing, payment processing, and guest complaint resolution.

About the employer

The Kahala Hotel & Resort is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.