IT Support Engineer (Hybrid - Boston)

Job overview

The IT Support Engineer (Hybrid - Boston) role is described in the posting as onsite, with work at client locations in Boston, MA. The salary range is $60,000–$70,000 per year, depending on experience. The role supports Xantrion’s client base through its information technology team. The engineer handles and resolves client support requests, prioritizing issues and documenting progress to support timely service. Phone coverage, onsite assistance, ticket tracking, escalation, and follow-up help maintain customer satisfaction and ensure issues reach resolution.

What you'll do

• Provide front-line phone coverage and participate in call center groups
• assist clients onsite in the local area
• troubleshoot computer systems, software, and hardware
• log and track requests in ConnectWise
• prioritize or escalate tickets
• update customers and management on resolution status
• coordinate with third-party support providers
• follow up to confirm resolution
• maintain ticket notes and complete administrative reporting.

What we're looking for

Skills & competencies

it support engineer

boston ma

xantrion

technical support

client support

service desk

connectwise

hardware support

software support

ticket resolution

$60k–$70k

certification reimbursement

17 days pto

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage for the employee and family
• 401(k) match up to 4%
• certification reimbursement
• annual training budget
• 17 days of paid time off
• referral bonuses.

Why this role

The posting states a bachelor’s degree or equivalent experience is not required. Benefits include full medical, dental, and vision coverage for the employee and family, 401(k) match up to 4%, certification reimbursement, annual training budget, 17 days of paid time off, and referral bonuses.

About the employer

Xantrion is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.