Customer Success Manager
Compensation
$75k – $100k /yr
Employment type
Full-time
Work setting
On-site
Location
Richmond, VA
Schedule
Day shift
Posted
You'll be redirected to the employer's application page.
Job overview
The Customer Success Manager is a remote role based in Richmond, VA, with a salary range of $75,000–$100,000 per year. This position supports Cleo, a company with 4,000+ clients and a 99% retention rate. The role manages a portfolio of 30+ accounts, ensuring customer success throughout the lifecycle. It focuses on driving adoption, retention, and expansion by connecting platform capabilities to business outcomes.
What you'll do
- Manage account portfolio, conduct QBRs, identify risk signals, execute mitigation strategies, and develop expansion opportunities.
What we're looking for
- Skills & competencies
- full-timeday shiftrichmond vacleocustomer successsaasaccount managementremoteretention$75k-$100k
- Work arrangement
- Weekend coverage required
Benefits & perks
- Healthcare, dental, vision, 401k match, paid parental leave, flexible PTO.
Why this role
Requires 5+ years of experience in SaaS/Enterprise software; 5–10% travel required.
About the employer
Cleo is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Marketing Consulting Services
- Occupation code
- 11-1021.00
You'll be redirected to the employer's application page.
Listing ID: 77000e4a-f749-424c-9cd5-5c90d0a5a7f4