Customer Relations Representative, State Farm Agent Team Member

Job overview

The Customer Relations Representative role is onsite in Lancaster, OH, with compensation of $40,000–$60,000 per year. The position supports Jake Breakey’s State Farm agency by resolving customer inquiries and coordinating with agency team members. The role exists to strengthen customer experiences and retention while helping the agency serve community members. It also offers potential internal growth opportunities for driven, sales-minded candidates.

What you'll do

• Manage customer inquiries and resolve issues
• maintain and update customer records
• assist with customer retention strategies
• coordinate with other departments to support customer satisfaction.

What we're looking for

Skills & competencies

customer relations

customer service

insurance agency

state farm

customer records

customer retention

problem solving

lancaster oh

full-time

$40k–$60k per year

health insurance

paid time off

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Simple IRA
• license reimbursement
• performance bonus
• health insurance
• paid time off
• flexible schedule
• advancement opportunities
• training and development
• company parties.

Why this role

The agency describes a five-person team working across two offices and a supportive environment focused on growth.

About the employer

Jake Breakey - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.