Account Coordinator

Job overview

The Account Coordinator role is onsite in Milford, OH; compensation is not specified. The position serves a designated group of national account customers and coordinates with plant schedulers, production, sales, channel partners, and customer project managers. The coordinator manages customer orders from quote through invoicing and helps keep delivery commitments on track. By communicating changes, resolving order issues, and monitoring performance metrics, the role supports reliable customer service across the sales-to-invoice cycle.

What you'll do

• Serve as primary contact for designated national account customers
• manage quotes, order entry, changes, RMAs, invoicing, and project updates
• maintain customer relationships
• coordinate with plant schedulers and production to support on-time delivery
• communicate ship dates, delays, and changes
• enter and verify quotes and orders using ERP systems
• monitor production schedules against open orders
• troubleshoot order, invoicing, RMA, or installation issues
• track and report weekly performance metrics and KPIs
• collaborate with Sales, Production, Channel Partners, and Customer Project Managers.

What we're looking for

Skills & competencies

account coordinator

national accounts

customer service

order management

erp systems

quotes

invoicing

rma coordination

production scheduling

milford oh

beneficial talent source

sales-to-invoice cycle

Work arrangement

• Weekend coverage required

Why this role

The posting accepts an associate degree in a related field or two years of related experience, including ERP software, order entry and management, or customer service, or a combination of education and experience.

About the employer

Beneficial Talent Source is hiring for this role. Industry: Payroll Services. Sector: 54.