Customer Service Manager

Job overview

The Customer Service Manager works onsite in Daytona Beach, FL, and earns $50,000 per year. The role is part of City Thrift’s store management team and oversees day-to-day retail sales-floor operations. The manager leads frontline staff and sales-floor activity to support customer service, sales performance, and operational standards. The role connects team coaching, floor execution, and store procedures to a consistent shopping experience and business results.

What you'll do

• Lead sales-floor operations, including opening and closing, staff deployment, and floor coverage
• monitor performance and set team goals
• resolve customer concerns
• schedule, supervise, coach, and support team members
• recruit, onboard, and develop staff
• maintain cleanliness and visual merchandising
• execute promotions and events with the Store Manager
• review sales and inventory data
• uphold operational, safety, and security procedures.

What we're looking for

Skills & competencies

customer service manager

full-time

retail management

customer service

sales floor operations

team leadership

staff coaching

visual merchandising

inventory

weekend availability

daytona beach fl

city thrift

$50k

Work arrangement

• Weekend coverage required

Why this role

Leads sales-floor operations and team development as part of the store management team.

About the employer

City Thrift Daytona,FL #120 - Daytona is hiring for this role. Industry: Used Merchandise Retailers. Sector: 45.