Help Desk Support Specialist
Compensation
From $18 /hr
Employment type
Full-time
Work setting
On-site
Location
Tallahassee, FL
Schedule
Day shift
Posted
You'll be redirected to the employer's application page.
Job overview
The Help Desk Support Specialist role is onsite in Tallahassee, FL, and pays $18 per hour. Civitek Solutions provides financial and technical services and technology solutions for Florida’s Clerks of Circuit Court and Comptrollers. The specialist handles initial service requests, assesses and resolves basic incidents, and escalates issues beyond the role’s scope. Accurate ticket tracking and courteous support help end users access application software and infrastructure services.
What you'll do
- Respond to service requests by phone, fax, voicemail, web application, and email
- assess, triage, research, and resolve basic Tier 1 incidents
- log and prioritize requests in the incident management tool
- escalate issues appropriately
- provide status updates and solutions
- maintain application knowledge and deliver professional customer service.
What we're looking for
- Skills & competencies
- help desk support specialistfull-timeonsitetallahassee flcivitek solutionsservice desktier 1 supportincident managementcustomer serviceapplication support$18/hour
- Work arrangement
- Weekend coverage required
Why this role
Requires an associate degree or equivalent experience; the posting states no relocation or sponsorship is available.
About the employer
FLORIDA ASSN CRT CLERKS INC is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Administrative Management and General Management Consulting Services
- Occupation code
- 15-1232.00
You'll be redirected to the employer's application page.
Listing ID: 76de6918-8803-4450-9fb3-c3885263f034